Hey, HopTechOne crew—it’s John here, your resident IT grizzled vet. If you’ve been slinging tickets, chasing down network gremlins, and keeping end-users from mutiny for over two decades (guilty as charged), this one’s for you. I just stumbled into “Service Delivery Manager” (SDM) roles while job hunting, and bam—it’s like the universe saying, “Dude, you’ve…